Refund policy

💎 Charm Bands | 100% Refund & Satisfaction Policy

At Charm Bands, we stand behind the quality of our craftsmanship. Since our products are uniquely personalized for you, we follow a "No-Physical Return" policy to save your time, but we offer a 100% Refund/Replacement Guarantee under specific conditions.

1. The "Golden Rule": Parcel Opening Video 📹 To protect both the brand and the customer, a Parcel Opening Video is MANDATORY for any claim.

  • How to Record: Start the video by showing the uncut flyer/courier bag with the shipping label clearly visible.

  • The Process: Record the entire process of opening the package and inspecting the bracelet without any cuts or edits in the video.

  • Why? This is the only evidence we accept to verify if the item was missing, damaged during transit, or incorrectly made by our team.

2. Eligibility for 100% Refund or Replacement ✅ You are entitled to a full refund or a free replacement if the video evidence confirms:

  • Manufacturing Error: The name, spelling, or color is different from what you ordered.

  • Transit Damage: The bracelet is broken or damaged upon arrival.

  • Missing Items: Any part of your order is missing from the parcel.

3. Order Changes & Revision Window ⏳

  • 3-Hour Grace Period: You have 3 hours after placing your order to request any changes to the name, color, or design. During this window, changes are FREE.

  • Post 3-Hour Fee: After 3 hours, the bracelet enters the production phase. Any changes requested after this will incur a Design Reset Fee (as mentioned in our Terms of Service).

  • How to Change: To request a change, immediately contact us on WhatsApp at 03232830735 with your Order ID.

4. 24-Hour Verification Process 🚀 Once you submit your opening video and we verify the issue, we process your Refund or Store Credit within 24 hours. We value your time and aim to resolve all genuine concerns instantly.

⚠️ Special Note: Damaged Flyer/Packaging

  • Flyer Condition: Agar aapko parcel receive karte waqt nazar aaye ke Flyer cut hai ya Courier Bag damage hai, toh usay foran wapis (Reject) kar dein.

  • Action Required: Parcel receive karne se pehle us damaged flyer ki photo/video banayein aur humare WhatsApp (03232830735) par share karein.

  • Do Not Receive: Aisa parcel rider se hargiz receive mat karein. Hum aapko naya fresh bracelet bhej denge. Agar aapne damage flyer receive kar liya, toh hum missing item ki zimmedari nahi le sakenge.

Standard Deductions on Returns & Refunds In the event of a return or refund request—whether due to a product issue, exchange, or customer preference—the following standard charges will be deducted from the total order amount prior to issuing the refund:

  • Shipping & Handling Fee: A fixed deduction of PKR 250 will be applied to cover nationwide delivery and logistics expenses.

  • Processing & Tax Fee: A 4% administrative and payment processing fee will be deducted from the total order value.

Note: The remaining balance will be refunded via Bank Transfer or JazzCash/Easypaisa within 5 to 7 business days after the returned product is received and inspected by our warehouse team.