Terms of service

⚖️ Charm Bands | Terms of Service

Welcome to Charm Bands. By placing an order on our store, you agree to the following legally binding terms and conditions:

1. Cash on Delivery (COD) Protocol 💵

  • Payment Obligation: All COD orders must be paid in full to the courier rider at the time of delivery.

  • Parcel Inspection: As per logistics industry standards in Pakistan, riders are not authorized to allow customers to open the parcel before payment. Full payment must be made before the parcel is handed over.

2. Order Modification & Revision Fee 🔄

  • Design Finalization: Once an order is placed, our artisans begin the drafting process immediately.

  • Revision Fee (Design Update): If you request a change in Name, Color, or Design after the bracelet has already been prepared, a Design Reset Fee of Rs. 50 (previously referred to as "Cut Charge") will apply.

  • Reason: This fee covers the cost of material wastage and the additional labor required to recreate your personalized piece from scratch.

3. No-Return Efficiency Policy 🚫📦

  • Customer-Centric Approach: To save our customers the hassle and cost of "Return Shipping," we do not require you to mail the product back to us for exchanges.

  • Instant Verification: If there is a valid quality issue or error on our part, simply provide photographic evidence via WhatsApp.

  • 24-Hour Resolution: Once verified, we will process a Store Credit or Replacement within 24 hours without asking for a physical return.

4. Order Cancellations ❌

  • Personalized orders cannot be canceled once they have entered the "Production Stage." Please ensure you are 100% sure of your customization details before confirming the order.

5. Accuracy of Information 📍

  • It is the customer's responsibility to provide a valid Phone Number and complete Address. Charm Bands will not be held liable for non-delivery due to incorrect contact details.

6. Damaged or Missing Items on Arrival: If you receive a parcel that is damaged, or if the product inside is broken or missing, you must report it within 24 hours of delivery. In such cases, we will provide a full refund or a free re-dispatch of a new bracelet after verifying the claim (video proof of unboxing is highly recommended).

7. Post-Delivery Responsibility: Please note that our bracelets are delicate, handmade products crafted with precision and care. They are threaded products designed to be handled with love. Therefore:

  • We are not responsible for any breakage or damage that occurs after the product has been used or worn.

  • Once the product is in your possession and out of the initial delivery window, the customer is 100% responsible for its care.

  • No refunds, returns, or re-dispatches will be entertained for products broken due to mishandling or wear and tear.